TERMS & CONDITIONS

Boxwood terms and conditions.

Occupancy

• By entering our property, you agree to these Terms and Conditions.
• No more than the total occupancy according to the Accommodation advertised or agreed Event Capacity.
• No additional Guests allowed without our prior permission.   Additional approved guests are charged at $40 per guest per night.
• We reserve the right to refuse bookings if we feel the Terms and Conditions are not going to be followed.
• You acknowledge that the following are out of our control - The weather - Our Neighbours - Our Neighbours Guests - Our Neighbours Contractors - Local Renovations - Local events - native animals and pests -  severe weather systems - traffic.

House Rules

• You are prohibited from hosting any kind of function or event, unless agreed in writing with our Event staff in writing in advance.
• No smoking inside the houses/rooms, around the pool/spas or on the decks or in common areas.
• No noise or pool use after 10pm at night or before 7am in the morning.
• No under 25 year old Groups.
• Please respect our neighbours by staying off their property.
• Please clean the BBQ if used.
• No Fire works.
• Please do not move furniture around the house.
• Strictly no open fires to be lit an any time other than in the fire pit.
• No fire pit fires to be lit during fire bans - please check the Tas Fire website before lighting the fire pit. We can assist you in notifying the Tasmanian Fire Service.
• Please put all dirty dishes in the dishwasher before checking out, leaving dishes will incur an extra cleaning cost.
• Any complaints made to the police for noise or disturbance will result in 100% retention of the security deposit.
• ANY ILLEGAL BEHAVIOUR ON THE PROPERTY WILL RESULT IN INSTANT EVICTION. ​
• Please leave the house as you found it, additional cleaning required due to dishes being left, smoking or the BBQs not being cleaned will result in extra cleaning fees being taken out of the security deposit.
• Guests are invited to use all products and equipment at their own risk.
• No children to use the gym or sporting equipment unsupervised.
• Check in time is 2pm on the day of arrival and the House/room must be vacated by 11am on the day of departure. An additional fee may be charged if you do not check out by 11am.
• Early arrivals and late check outs are at the discretion of management, and must be requested at the time of booking.
• A fee of $40.00 is payable for any key that is lost or not returned by you.
• No pets are allowed as we are curating relationships with local wildlife.

Identification and documentation 

Upon making a booking, you are to provide the details of a valid credit card, postal address, email and phone number. Prior to check in, you are to provide a copy of your driver’s licence and such other identification as is requested by us.

Waste Management Policy

We endeavour to keep the amount of waste produced at our properties to an acceptable level and supply our quests with double the usual requirement of General Waste and Recycle Bins. We kindly ask guests to be thoughtful with their waste, use the recycling bin correctly by breaking down all boxes and recycle all waste in the appropriate ins.

Excess rubbish left on the property over and above what is in the bins will be charged at $300 and will be deducted from the security deposit. Any Additional cleaning considered out of the ordinary (and that goes over the usual 6 Hours eg dirty dishes, dirty BBQ,  stained linen will be charged at an hourly rate of $50 ph.

Cancellations

For bookings made directly with us:

100% refund for cancellations more than 60 days

50% refund  for cancellations 60 days or less

No refunds for no shows.

Security Cameras

We operate security cameras for the purpose of enhancing security, identifying guests on arrival and ensuring that the correct numbers of guests arrive at the property. We have noise monitors in each house -  excessive and prolonged noise will be reported to management and may result in security being sent to the house. Please note that a security car from an external firm patrols certain properties at various times each night - don't be alarmed!

Keys

In the event that you lose any key supplied to you, you agree to pay a $40.00 replacement fee.

Forgotten Something?

In the event that you leave any items behind, and we agree to post same to you or make other arrangements to have the goods returned to you, then you agree to pay on demand any anticipated or expended costs in respect of return of such goods if requested by Us. 

Parking & Access

We offer free onsite parking at all our properties, please take care as some of our access roads and driveways and narrow and shared. Please ensure that all cars are parked in designated parking locations and not on road access or in other (non Boxwood) hotel car parking.

Proof of identity

Upon making a booking, all guests are to prove a credit card, postage address, valid email and phone number, together with a copy of a valid and current driver’s licence.

Guest Responsibility

If any guest books the property on behalf of any other people, or otherwise permits other people to enter the property, then the person booking the accommodation is responsible in all respects for the property and for ensuring that all guests and visitors are aware of and comply with these Terms and Conditions. By making a booking, you promise that you are at least 25 years of age. 

Bush Property Risk

Several of our properties are in Bush or heavy nature conditions which can be hazardous. This includes tree branches, rocks, pot holes and burrows. When outside the immediate house grounds but inside our property - on trails or pathways,  you acknowledge that you are required to stay on the designated pathways which are clearly marked. Any injury or accident that occurs to you in failing to comply with this provision will be your sole responsibility and liability is  excluded to the full extent of the law.

Some of our properties have roads that can be heavily trafficked. Please stay off these roads and use the designated pathways wherever possible. All Boxwood roads have a maximum speed limit of 20KPH.

On our properties you might encounter wildlife such as wallabies, wombats, rabbits and echidnas.  Please respect them and their habitats. If you approach them and are able to pat or feed them (we can provide feed), this activity is at your own risk and you shall not be entitled to make any Claim that relates to such activity.

Height Safety

Our Villas may contain decks and roof top entertainment areas on second or third levels about 4M falls. You must stay within the provided safety fencing and not climb or allow climbing of any safety fencing. Children must be accompanied at all times in these areas. Do not leave children unattended on any deck or roof top entertainment area.

Liability & Security Deposit

By making a booking, paying a deposit or entering the property, you agree that: 

• You are responsible for all damage, breakages or incidents to or in respect of the property, furniture, fittings or any loss suffered by the owner of the property.
• All fixtures, fittings, furniture, appliances in the property are assumed to be in good working order and condition at the commencement of your occupation of the property. If any such item is not in good working order, you must immediately notify us, so that a record can be maintained in respect of the condition of the item. Without such notification, the damage will be presumed to have been caused by you. 
  
• You warrant that the number of persons staying the property will not at any time exceed the number specified on any booking form or other information supplied to Us. 
  
• You agree that the property will be returned to the owner in the same functioning, clean and tidy condition that it was in when the property was made available to You.

Any guarantee, condition or warranty which would otherwise be implied in these Terms and Conditions or any other agreement between us and you is hereby excluded to the extent that any legislation or other law implies any guarantee, condition or warranty which cannot be excluded: 

• Such liability shall exclude any indirect, special or consequential damages; and
  
• Our liability for breach of such guarantee, condition or warranty shall be limited at our option to; 
  
• If the breach relates to goods, the replacement of the goods or the supply of equivalent goods; or
• If the breach relates to services, the supplying of the services again or the cost of having the services supplied again. 

You acknowledge that you have not entered into these Terms and Conditions or any other agreement with us in reliance upon any statement (written or verbal) made by us or any representative or employee of us, other than as expressly agreed in writing between the parties. “Claim” means any loss, claim, or direct, indirect, incidental, punitive, special, consequential or other damages or loss of any kind whatsoever, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence) strict liability or otherwise arising from any source or cause whatsoever including the use of the Service or any associated goods or services, or any other claim related in any way to your use of the Service, and includes any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the usage of the Services or associated goods and services. You promise that you will comply with any Law that relates to the property, and will indemnify us in respect of any loss or claim that arises as a result of the breach of any Law. 

We are not to be held responsible or liable in respect of any building or construction work carried out on neighbouring, or any other source of noise or nuisance.  If you are booking a property with ongoing construction we will advise you in advance at the time of booking (usually providing a discount). We will endeavour at all times to minimise the noise of such construction. You acknowledge that any discount provided in advance is the sole remedy available to you for construction inconvenience.

You acknowledge that the driveway is narrow. Before entering the driveway, you warrant that you have ascertained that you will be in a position to navigate the driveway, including reversing, and you indemnify us in respect of any loss, damage or Claim that arises from the use of the driveway. 

Sporting Equipment & Other Items

We may offer from time to time sporting and other equipment such as scooters or can-ams. By using, borrowing or agreeing to use or borrow such equipment, you do so in all respect at your own risk, and you shall not be entitled to make any Claim that relates to such equipment. We may engage third party contractors to provide services such as massage, yoga, private chef or other services. By engaging the services of such third party contractors, your entering into an agreement with such third party, and any Claim that relates to such services shall be directed to that third party. 

Force Majeure

You acknowledge that we reserve the right to move your booking in the event of any circumstances arising that are beyond our reasonable control. We shall not be liable to issue refunds for any items that are not within our control, such as fire, flood, storm damage, power outages or any other unforeseen circumstances.

Last Updated: 1 March 2024